Travel Management Solutions

After Hours & Online Help Desk

after hours

After Hours

At ADTRAV, our commitment to Service Nonstop extends beyond regular working hours. We have clients traveling in countries around the globe, and they don’t stick to a 9-to-5 schedule. While some travel companies hire an answering service during the slow hours, ADTRAV feels that the only way to provide the level of service you deserve is to staff our after-hours team with trained ADTRAV Agents.

We operate 24/7/365 with team members located throughout the country. Assistance is available by calling a dedicated, toll-free telephone number. During our core business hours span.__group0, calls are routed to your primary assigned team of agents. After these hours, calls are directed to the after-hours agents who are also a part of your team. These after-hours agents are connected directly to the ADTRAV telephone and computer systems, offering a seamless routing of incoming calls. As a result, your toll-free number reaches a qualified ADTRAV agent 24 hours a day, and we are able to commit to the same SLA at these times as we are during our standard hours.

help desk

Online Help Desk

At ADTRAV, we have established a dedicated team of Help Desk specialists to answer technical questions, assist with web-based training, and provide overall assistance with the online booking process. ADTRAV provides 1st-level (navigation and profile completion) and 2nd-level (more complex support dealing with the capabilities and functionality of the OBT) support as part of our standard pricing.

By maintaining this high level of support and service, we increase the adoption of and satisfaction with our online booking process, which promotes user acceptance and ensures the long-term success of your travel program.

ADTRAV at a Glance

ADTRAV Travel Management provides Service Nonstop for corporate, government, and non-profit (NGO) travel. We deliver innovative technology, custom solutions, and thorough data reporting, while delivering savings and exceptional service to our travelers.

Contact Info

4555 Southlake Parkway
Birmingham AL 35244
205-444-4800