At ADTRAV, our commitment to Service Nonstop extends beyond regular working hours. We have clients traveling in countries around the globe, and they don’t stick to a 9-to-5 schedule. While some travel companies hire an answering service during the slow hours, ADTRAV feels that the only way to provide the level of service you deserve is to staff our after-hours team with trained ADTRAV Agents.
We operate 24/7/365 with team members located throughout the country. Assistance is available by calling a dedicated, toll-free telephone number. During our core business hours span.__group0, calls are routed to your primary assigned team of agents. After these hours, calls are directed to the after-hours agents who are also a part of your team. These after-hours agents are connected directly to the ADTRAV telephone and computer systems, offering a seamless routing of incoming calls. As a result, your toll-free number reaches a qualified ADTRAV agent 24 hours a day, and we are able to commit to the same SLA at these times as we are during our standard hours.