Customer Support
Like Everything We Do at ADTRAV, Our Commitment to Service Nonstop Extends Beyond Typical Working Hours.
ADTRAV Agents Available 24/7
While some travel companies hire an answering service for after-hours, ADTRAV believes the only way to provide the service you deserve is to staff our after-hours team with trained ADTRAV agents.
Client-Specific Agent Teams
Each of our clients is assigned to a specific team of agents. This enables agents to gain more familiarity with your program and provide better service.
Agent Availability 24/7
We operate 24/7/365 with team members located throughout the country. Assistance is available by calling a dedicated, toll-free telephone number.
Technical Support
Support specialists are available to answer questions, perform web-based training, assist with application issues, and provide overall assistance with the online booking process.
Trust ADTRAV with Your Travelers
At ADTRAV, “Service Nonstop” is more than just a slogan; it’s a motto we live by. It represents our commitment to providing around-the-clock service that goes the extra mile to exceed expectations. No one takes this idea more seriously than our agents. From ensuring that trips are correctly booked to jumping to action the moment a disruption happens, you can depend on ADTRAV agents to take the utmost care of your travelers.
Customer Testimonials
“I would like to recognize ADTRAV for their exceptional professionalism and customer service. They went above and beyond in helping me when my flights were canceled while I was at the airport. They were a true lifeline! I ending up leaving the airport abd heading home. ADTRAV continued to help me by obtaining refunds from the airline and hotel, and then rescheduling my trip. I really apprecite their professionalism, kindness, expertise and help. Thank You ADTRAV!”
“ADTRAV was very helpful in making arrangements. They worked with me and waited patiently while I made decisions about which flights worked best. They also arranged for my ground transportation and found the best rate. They combined my hotel arrangements (which I made because the room was part of a block) with the rest of my travel information so that all elements of my trip appear in our reimbursement system.”